Frequently Asked Questions
Everything you need to know about shopping at Joe's Gaming & Electronics
Are your refurbished electronics tested for quality?
Absolutely. Every pre-owned console, controller, and device undergoes a rigorous 30-point inspection by our certified technicians to ensure they meet our high performance standards before being listed.
What is your return policy for gaming consoles?
We offer a 30-day money-back guarantee on all hardware. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
How long does shipping take for PC components?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited shipping options are available at checkout for those urgent upgrades.
Do you offer warranties on new and used products?
New products carry the full manufacturer's warranty. For used and refurbished items, Joe's Gaming & Electronics provides an exclusive 90-day limited warranty covering any hardware defects.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm so you can play now and pay later.
Can I track my order once it has shipped?
Yes. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.